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Tuesday, October 18, 2011

Total Quality Management with Marc Roure for InWEnt byKH



• “A management process and set of disciplines that is coordinated to ensure that the organization consistently meets and exceeds customer requirements.” (Capezio and Morehouse, 1995).
• “A combination of methods, theories, techniques, and quality guru strategies for achieving exceptional quality.” (Richardson, 1997).
• “Total quality management is not a fad of time, but rather a correction of the previous failures in management combined to produce a better management style when used appropriately.” (Anschutz, 1995).
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3 comments:

  1. BUDS M. FERNANDOOctober 18, 2011 at 9:12 PM

    Total Quality Management or TQM is a philosophy, a science, a work ethic, a process, and a system. It is a continuous transformation of people and organizations. Total Quality Management is now a global necessity, an organizational imperative and a personal ethic. Its message is clear: “We are all in this together. Quality is everyone’s responsibility.”

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  2. BUDS M. FERNANDOOctober 18, 2011 at 9:16 PM

    It is common sense that TQM should be tailored to Organization’s needs. Organizations differ in terms of history, markets, style of leadership and cultural environment. This implies that every organization has to develop its own unique way.

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  3. James jonesSeptember 24, 2018 at 1:49 AM

    Merely a smiling visitant here to share the love (:, btw great design . supplier management in mexico

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