10 Critical Questions: Senior Leadership
The first right thing to do for any quality improvement initiative is to seek "top management" support. Start with the Chairman, Board Members, President/CEO and other senior leaders in the organization. But these senior leaders should also answer these 10 critical questions to give them and others a proper perspective to illuminate key strengths and opportunities for improvement. As the saying goes: "Quality is everyone's responsibility. We are all in this together."
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Any great or small endeavor needs the full and honest support of Senior Leaders. This is a must. Thus, any achievement great or small is always a collective effort of kindred spirits.
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