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From a historical perspective it is clear TQM evolved from several lead proponents who used various methodologies and concepts to bring about quality products. The “total quality company” exists where people want it to exist, and are willing to work together in creating it for themselves. TQM was never a one-man show, whether historically or conceptually. Total means that everyone from the President or CEO down to the lowest rank-and-file participates in quality initiatives and that it is integrated into all business functions. Quality means meeting or exceeding customer (external and internal) expectations. Management means improving and maintaining business systems and their related processes or activities. Given all these, total quality management is a philosophy, a science, a work ethic, a process, and a system. It is a continuous transformation of people and organizations. Total Quality Management is now a global necessity, an organizational imperative and a personal ethic. Its message is clear: “We are all in this together. Quality is everyone’s responsibility.”
ReplyDelete“Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.” (W. Edwards Deming)
ReplyDeleteTQM will always be useful in whatever situation you are in. The Government should highly advocate and practice the principles of total quality management as a way of life, rather than just a mere methodology or concept.
ReplyDeleteI am having a weird drawback I cannot appear to be able to link to your rss feed. i’m using google reader Fyi. Total Quality Management partner Singapore
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